Shipping Policy
Shipping Policy
Thank you for shopping with Ethereal Essence. We are committed to processing and delivering your order as efficiently as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment is received. Orders placed on weekends or holidays will begin processing on the next business day.
During new releases, product launches, or periods of high order volume, processing times may be slightly longer. If this occurs, we appreciate your patience and understanding.
Shipping
Once your order has been processed, you will receive a confirmation email with tracking information.
Estimated delivery times:
Domestic (U.S.): 3–7 business days
International: 7–21 business days (depending on destination and customs processing)
Please note that shipping times are estimates and may vary due to carrier delays or circumstances beyond our control.
Ethereal Chapters
Orders containing items from Ethereal Chapters are shipped once they have completed processing. Because these collections are produced in limited quantities, processing times may occasionally be longer during launch periods. Any extended processing times will be communicated on the product page before purchase.
Shipping Address
Customers are responsible for providing an accurate shipping address at checkout. Ethereal Essence is not responsible for orders shipped to an incorrect address provided by the customer.
If you notice an error in your shipping information, please contact us immediately. Once an order has been fulfilled or shipped, we may be unable to make changes.
Lost or Stolen Packages
Once a package has been handed over to the shipping carrier, responsibility for delivery rests with the carrier. If your package is marked as delivered but cannot be located, we recommend contacting the shipping carrier first and checking with neighbors or your local delivery office.
If you need additional assistance, please reach out to us and we’ll do our best to help.
International Orders
International customers are responsible for any applicable customs duties, taxes, or import fees required by their country. These charges are not included in the purchase price or shipping cost.
Questions
If you have any questions regarding your order or shipping, please contact our customer support team. We’re happy to assist.